Tour Terms & Conditions
Explanatory Document for Terms and Conditions of Domestic Recruitment-Type Planning Travel
These terms and conditions are a part of the Explanatory Document for the Terms and Conditions stipulated in Article 12-4 of the Travel Agency Law and the Contract Document stipulated in Article 12-5 of the same law.
1. recruitment-type tour contract
(1)
(hereinafter referred to as “the Company”) plans, solicits, and executes a tour, and customers participating in this tour are required to conclude a tour contract with the Company (hereinafter referred to as “tour contract”). The contents and conditions of the contract shall be in accordance with this Travel Conditions, the Final Itinerary, and the Company’s “General Terms and Conditions of Travel Business (part of the contract for organized tours)” (hereinafter referred to as “General Terms and Conditions for Organized Tours”), in addition to the conditions described for each course in the advertisement.
(2)
The Company shall arrange for and undertake to manage the itinerary so that the customer may receive transportation, accommodation and other services (hereinafter referred to as “tour services”) provided by transportation and accommodation agencies, etc., in accordance with the itinerary specified by the Company.
2. how to apply for the trip
(1)
Please fill in the prescribed items on the application form prescribed by the Company and submit it with the full amount of the tour fee.
(2)
The Company may accept reservation applications for tour contracts by telephone, mail, facsimile, or other means of communication. In this case, the contract is not concluded at the time of application for reservation, and the customer is required to submit the application form and the trip fee within 3 days from the day following the day on which the Company notifies the customer of its acceptance of the reservation. If the tour fee is not submitted within this period, the Company will treat the reservation as not having been made.
(3)
When an application form and the trip fee have been submitted, the order of conclusion of the tour contract shall be according to the order of acceptance of said reservation.
(4)
If the cancellation is made at the discretion of the customer, the tour fee will be treated as part of the prescribed cancellation fee.
(5)
If, at the time of application, the Company is unable to immediately conclude a travel contract due to full occupancy, full capacity, or other reasons, the Company may explain this to the customer and, with the customer’s consent, confirm a time limit for the customer to wait on a “waiting list” and make every effort to make the reservation available. (hereinafter referred to as “waiting list”). At that time, the Company will ask the customer to submit an “Application Form” and to pay a “Deposit” of the same amount as the tour fee. The Company will promptly notify the customer of the completion of the reservation. At this point, the contract is concluded and the “deposit” is treated as the “tour fee. However, if the customer requests cancellation of the “waiting list” before the Company is notified of the availability of the reservation, or if the reservation is not possible by the waiting list deadline, the Company will refund the “deposit” in full. Please note that “waiting list” does not guarantee the completion of the reservation.
(6)
When entering your name in the application form, etc., please enter it as it appears on the passport to be used for this trip. If the passenger’s name is entered incorrectly, it will be necessary to reissue the ticket or correct the name with the relevant authorities. In such a case, we will charge the Passenger a replacement fee as specified in Article 11, in the same manner as in the case of a replacement of the Passenger. Please note that there may be cases where, due to circumstances of the transportation or accommodation agency, the correction of your name is not approved and you may be asked to cancel the tour contract. In such a case, the prescribed cancellation fee will be charged.
3. application conditions
(1)
Children under 15 years of age must be accompanied by their parents or a person with parental authority. (Except for certain courses). Participants between the ages of 15 and 20 years old must be accompanied by a parent or a person with parental authority.
(2)
For trips with special conditions of participation, we reserve the right to refuse participation if the participant does not meet the gender, age, qualifications, skills, or other requirements of the trip.
(3)
The Company may accept an application for a contract without payment of the tour fee with a special written agreement. In this case, the time of conclusion of the contract will be stated in the contract document.
(4)
Please let us know if you have any special needs, such as a physical disability, abnormal blood pressure, heart disease, pregnancy, or assistance dog. We will comply with such requests to the extent possible. The cost of any special measures taken by the Company for the customer based on the customer’s request shall be borne by the customer. If the passenger is suffering from health problems or is pregnant, the passenger may be asked to submit a medical certificate from a doctor. In either case, depending on local conditions and the transportation and accommodation facilities, we may refuse your application or require you to be accompanied by a caregiver or companion. In addition, we reserve the right to change any part of the course if you wish to participate in the tour.
(5)
Separate excursions for the convenience of the customer are not permitted as a general rule. However, it may be accepted under separate conditions (arranged tour contract, etc.) depending on the course.
(6)
The Company reserves the right to refuse an application if the Company deems that there is a possibility that the tour will cause inconvenience to other travelers or interfere with the smooth implementation of the group tour.
(7)
We reserve the right to refuse applications for other business reasons.
Conclusion of Contract and Delivery of Contract Document and Final Document
(1)
The tour contract shall come into effect when the Company accepts the conclusion of the contract and receives the application form and the tour fee.
(2)
When a tour contract is concluded, the Company shall promptly provide the customer with a document (hereinafter referred to as the “Contract Document”) describing the tour itinerary, contents of tour services, tour fee and other tour conditions, and matters concerning the Company’s responsibilities.
(3)
In the event that the contract document is unable to state the confirmed itinerary or the names of transportation or accommodation facilities, the Company will issue a document stating such confirmed status (final itinerary) (hereinafter referred to as “final document”) by the day before the commencement date of the tour. However, if the application for the tour contract is made on or after the date which is 7 days prior to the date of commencement of the tour, the Company may deliver the final document on the day of commencement of the tour. Even before the date of delivery, the Company will provide an explanation of the arrangements if you make an inquiry.
5. payment of the tour fee
The balance of the tour fee must be paid prior to the 30th day before the start of the tour (hereinafter referred to as “base date”). However, if the application is made after the Reference Date or it is necessary to wait until the tour is ready to start, payment shall be made at the time of application or by the date designated by the Company before the tour start date.
6. items included in the tour fee
(1)
Fares and charges for transportation (economy class unless otherwise noted), accommodation, meals, sightseeing fees (entrance, sightseeing, guiding, etc.), and consumption tax and other taxes (however, limited to those that are publicly announced as of the base date), which are clearly indicated on the sales advertisement.
(2)
For courses accompanied by tour guides, tour guide expenses and gratuities necessary for group activities are included.
In principle, the above fees are non-refundable even if a portion of them are not used for the customer’s convenience.
Items not included in the tour fee
The trip price does not include the other items listed in Paragraph 6. Some examples are as follows.
(1)
Transportation and other expenses for the sections of the itinerary marked as “free time,” “free activities,” “on your own,” “at your own expense,” etc.
(2)
Excess baggage charge (for the portion exceeding the weight, volume, or number of pieces specified)
(3)
Cleaning, telegram and telephone charges, additional food and beverage expenses, and other expenses of a personal nature, as well as associated tax and service charges
(4)
Transportation, lodging, etc. between home and place of departure/dismissal
(5)
Fees for optional tours (excursions for an additional fee) for those who wish to participate
(6)
Airport facility charges and taxes in Japan published after the base date
(7)
Medical expenses related to injuries and illnesses
8. change of trip details
In the event of a natural disaster, war, riot, suspension of travel services by transportation or accommodation agencies, orders by government authorities, provision of transportation services not in accordance with the original operation plan, or other reasons beyond the Company’s control, if the Company is compelled to do so in order to ensure the safe and smooth implementation of the trip, the Company shall promptly notify the customer in advance of such events. We may change the itinerary, contents of tour services and other contents of the tour contract (hereinafter referred to as “contract contents”) by explaining the reasons why such events are unforeseeable and the causal relationship with such events. However, in case of emergency, the Company will provide an explanation after the change is made if such change is unavoidable.
9. change of tour fee
(1)
If the applicable fares and charges of the transportation services to be used are revised significantly beyond the extent that is normally expected due to significant changes in economic conditions after the base date in Paragraph 24, the Company may change the tour fare within the scope of such changes. In such a case, the Company shall notify the Participant to that effect prior to the 15th day counting back from the day before the commencement date of the tour.
(2)
When the tour fee is reduced in accordance with the provisions of this paragraph (1), the tour fee will be reduced by the amount of the decrease in the fares and charges of the transportation services used. If the tour fee has already been paid, a refund will be made within 30 days from the day following the date of termination of the tour as stated in the contract document.
(3)
(4) The costs required for the implementation of the trip (including cancellation fees, penalty fees, and other costs already paid or to be paid for the trip services that are not provided due to the change in the contract pursuant to the provisions of Paragraph 8) shall be borne by the Participant. In the event of a decrease or increase in the expenses required for the implementation of the trip (including cancellation fees, penalty fees and other expenses already paid or to be paid for the trip services that were not provided due to such change in the contract) (except when the increase in expenses is due to a shortage of seats, rooms or other facilities of the transportation or accommodation facilities, even though such transportation or accommodation facilities are providing such trip services), the tour fee shall be changed within such limits at the time of such change in the content of the contract. The Company reserves the right to change the schedule.
(4)
In the event that the Company has stated in the contract document that the tour fee varies depending on the number of persons using transportation and accommodation facilities, etc., and the number of persons using such facilities changes due to reasons not attributable to the Company after the conclusion of the tour contract, the Company shall change the amount of the tour fee in accordance with the terms and conditions stated in the contract document.
10. customer rotation
The customer may assign his/her contractual position to a third party with the Company’s consent. In this case, the Customer shall fill in the prescribed items on a form prescribed by the Company and submit it to the Company. In this case, the actual cost of the transfer and a handling charge of 10,000 yen will be charged. The transfer of the contractual status will take effect upon approval by the Company, and the transferee will succeed to all rights and obligations related to this tour contract.
Cancellation and refund of the tour contract by the customer (before the start of the tour)
(1)
The customer may cancel the tour contract at any time by paying the cancellation fee specified in Paragraph 15 to the Company. The date of cancellation of the tour contract shall be based on the time when the customer notifies the Company of his/her intention to cancel during the Company’s respective business days and business hours.
(2)
The customer may cancel the tour contract without paying a cancellation fee before the commencement of the tour in the following cases
a. When the contents of the contract have been changed. However, such change shall be limited to those listed in the left column of the table in Paragraph 22, or other material changes.
b. When the tour fee is increased in accordance with Paragraph 10 (1).
C. In the event of a natural disaster, war, riot, cancellation of travel services by transportation or accommodation agencies, orders by government authorities, or other reasons that make or are extremely likely to make the safe and smooth implementation of the tour impossible.
D. The Company fails to deliver the Confirmation Document to the Customer by the date specified in sub-paragraph (3) of paragraph 4.
e. If, for reasons attributable to the Company, it becomes impossible for the Company to implement the tour in accordance with the tour itinerary described in the contract document
(3)
When the tour contract is cancelled in accordance with (1) of this paragraph, the Company will deduct the prescribed cancellation fee from the tour fee already collected and refund it. If the cancellation fee is not covered by the tour fee, the difference will be charged. If the tour contract is cancelled in accordance with (2) of this paragraph, the full amount of the tour fee already collected will be refunded within 7 days from the day following the date of cancellation.
(4)
If the starting date or course of the tour is changed for the customer’s convenience, the customer will be required to cancel the original tour contract and enter into a new one. In this case, the Company will charge a cancellation fee based on the date of cancellation of the tour contract as specified in Paragraph 15 (1).
Cancellation and refund of the tour contract by the customer (after the commencement of the tour)
(1)
If you leave the group during the tour for your own reasons, it will be considered as a waiver of your rights and no refund will be made.
(2)
If, for reasons not attributable to the Participant, the Participant is unable to receive the tour services provided in accordance with the final tour document, the Participant may cancel the contract for the portion of the tour services that are no longer available. In such case, the Company shall refund the amount of cancellation fee, penalty fee and other expenses already paid or to be paid (only if such expenses are not attributable to the Company) from the portion of the tour fee pertaining to the provision of such tour services that have become impossible. The Company will refund to the Participant the portion of the reservation fees, minus the amount of cancellation fees, penalty fees and other expenses already paid or to be paid by the Participant.
Cancellation of the tour contract by the Company (prior to the start of the tour)
(1)
If the customer does not pay the tour fee by the date specified by the Company, the Company may cancel the tour contract on the day following the said date. In this case, the customer shall pay a penalty fee equal to the cancellation fee equivalent to the cancellation date specified in Paragraph 15.
(2)
In the following cases, the Company may cancel the tour contract prior to the start of the tour by explaining the reason to the customer.
a. When it becomes clear that the customer does not meet the gender, age, qualifications, skills or other conditions of participating travelers as specified in advance by the Company.
b. When Peach deems that the customer is unable to endure the trip due to illness, absence of necessary caregivers or other reasons.
C. When the Participant, in the opinion of Peach, is likely to cause inconvenience to other Participant(s) or interfere with the smooth operation of the group tour.
D. When the customer requests a burden exceeding a reasonable range with respect to the contents of the contract.
e. When the number of customers does not reach the minimum number of participants stated in the contract document. In this case, the Company will notify the Participant of the cancellation of the tour 13 days (or 3 days for a one-day trip) prior to the day before the commencement of the tour.
f. Trip implementation conditions such as the amount of snowfall required for a trip for the purpose of skiing, when there is a significant risk that the conditions specified at the time of conclusion of the contract will not be fulfilled.
g. In the event of natural disaster, war, riot, suspension of transportation, accommodation or other travel services, orders by government authorities, or other reasons beyond the Company’s control that make it impossible or highly likely that the safe and smooth implementation of the tour according to the tour itinerary described in the contract document will be impossible.
Cancellation and refund of the tour contract by the Company (after the commencement of the tour)
(1)
The Company may cancel the tour contract in the following cases
b. When Peach deems that the Participant is unable to continue the tour due to illness, absence of necessary caregivers or other reasons.
b. The Customer violates the Company’s instructions given by tour guides or other persons to ensure the safe and smooth implementation of the tour, or disturbs the discipline of group activities by assaulting or threatening such persons or other accompanying travelers, thereby preventing the safe and smooth implementation of the said tour.
C. In the event of natural disaster, war, riot, suspension of services provided by transportation or accommodation agencies, orders by government authorities, or other reasons beyond the Company’s control, which make it impossible to continue the tour.
(2)
Even in the event of cancellation of the tour contract pursuant to Paragraph (1) of this Article, the contract for the tour services already provided by the Participant shall be deemed to have been validly performed. The Company shall deduct the cancellation fee, penalty fee, and any other charges under the name of “fee” already paid or to be paid by the Company to the relevant Service Provider from the portion of the tour fee pertaining to the tour services which the Participant has not yet received, and shall pay such portion of the tour fee within 30 days from the day following the date of termination of the tour as specified in the contract document. Refunds will be made within
(3)
(1) (a) and (b) of this paragraph. C. The following is a list of the conditions for the use of the service. When the Company cancels the tour contract pursuant to the preceding paragraph, the Company will make necessary arrangements for the return to the place of departure at the request of the customer. In this case, the customer shall bear any and all costs incurred.
(4)
The tour contract may be cancelled if the participants do not arrive at the meeting place after the meeting time. In this case, it will be regarded as a waiver of rights and no refund will be made.
15. cancellation fee
(1)
If the customer cancels the trip for his/her own reason after the conclusion of the tour contract, the customer shall pay the following cancellation fee per person at the following rate on the tour price. (However, if the cancellation fee is clearly indicated in the advertisement, it will be charged accordingly.)
a. In the event of cancellation on or after the 20th day (10th day in the case of a one-day trip) counting back from the day before the starting date of the tour (excluding the cases listed in (b) through (e) above) Within 20% of the tour fee
b. In the event of cancellation on or after the seventh day counting back from the day before the tour start date (excluding the cases listed in (c) through (e) above) Within 30% of the tour fee
C. Cancellation on the day before the tour start date: Within 40% of the tour fee
D. In the event of cancellation on the day of the tour start date (except for the cases listed in (e) above) Within 50% of the tour fee
e. In the event of cancellation or no-show after the commencement of the tour. …Within 100% of the tour fee
(2)
In the case of a tour contract using a chartered vessel, the cancellation fee shall be in accordance with the provisions for such vessel.
(3)
In the event of cancellation due to reasons related to the handling of various types of loans for which the Company is not responsible, the cancellation fee as described in this section shall also be charged.
16. itinerary management
The Company shall perform the following services for customers and endeavor to ensure safe and smooth travel for customers. However, this shall not apply in cases where the Company has concluded a special agreement with the customer that differs from the above.
(1)
If it is recognized that there is a possibility that the customer may not be able to receive the tour services during the tour, the Company shall take necessary measures to ensure that the customer will receive the tour services in accordance with the contents of the contract.
(2)
(2) If, despite the measures described in (1) of this paragraph, the contract has to be changed, arrangements for alternative services shall be made. In this case, when the itinerary is changed, efforts shall be made to ensure that the changed itinerary meets the intent of the original itinerary. In addition, when changing the contents of the tour services, efforts shall be made to minimize changes to the contractual contents, such as making efforts to ensure that the changed tour services will be the same as the original tour services.
17. attendants, etc.
(1)
Depending on the contents of the tour, the Company may have tour guides or other persons (hereinafter referred to as “tour guides, etc.”) accompany the tour and perform all or part of the services listed in Paragraph 16 and other services deemed necessary by the Company incidental to the said tour.
(2)
Whether or not an escort will accompany the tour is clearly indicated in the advertisement.
(3)
When acting in a group from the start of the tour to the end of the tour, the customer shall follow the instructions of the tour conductor to ensure the safe and smooth conduct of the tour. If a customer does not follow the instructions of the tour guide, etc., disrupts the discipline of group activities, or interferes with the safe and smooth implementation of the tour, the tour contract for that customer may be cancelled even during the tour.
(4)
As a general rule, the work hours of attendants, etc. shall be from 8:00 a.m. to 8:00 p.m.
(5)
For some courses, the tour operator may accompany the passengers from the time of arrival to the time of departure. In this case, no tour guide will accompany the tour to and from the meeting place, and the customer will be responsible for the procedures to receive tour services. (For some courses, tour staff will be at the reception desk to guide you to the departure point.)
18. Responsibility to Customers
(1)
If, in the performance of the tour contract, the Company intentionally or negligently causes damage to the customer, the Company will compensate for the damage suffered by the customer. However, this will be limited to cases where the customer notifies the Company of the damage within two years from the day following the occurrence of the damage.
(2)
The customer may be affected by natural disasters, war, riots, suspension of travel services provided by transportation, accommodation, etc., orders of public authorities, or other events beyond the Company’s control (such as quarantine due to infectious diseases, accidents during free activities, food poisoning, theft, delay or discontinuation of transportation, or changes in itinerary or shortened stay at the destination caused by such events, etc.). In the event that you suffer damages due to any reason, the Company shall not be liable to compensate for such damages, except as provided in (1) of this paragraph.
(3)
Notwithstanding the provisions of (1) of this paragraph, compensation for damage to baggage will be made up to ¥150,000 per person (except in the case of intentional or gross negligence on the part of the Company) only if the Company is notified of the damage within 14 days from the day following the occurrence of the damage.
19. customer responsibility
(1)
If the Company suffers any damage due to the intentional or negligent act of the Customer, the Customer shall compensate the Company for such damage.
(2)
You shall make use of the information provided by the Company and endeavor to understand your rights, obligations and other details of the tour contract.
(3)
If, after the commencement of the tour, the Participant recognizes that the tour services described in the contract document differ from those described in the contract document, the Participant shall promptly notify the Company, the Company’s arrangement agent, or the tour service provider thereof at the tour site.
20. special compensation
(1)
Regardless of whether or not the Company’s liability under Paragraph 18 (1) arises, the Company shall, in accordance with the Special Compensation Regulations attached to the General Terms and Conditions of the tour, pay compensation for death to the Participant for certain damages to his/her body, life or baggage caused by a sudden and accidental external accident while the Participant is participating in the planned tour. 15 million yen, 20,000 to 200,000 yen for hospitalization, and 10,000 to 50,000 yen for outpatient visits, depending on the number of days spent in the hospital.
(2)
In the event that the Company becomes liable under Article 27, Paragraph 1 of the General Terms and Conditions of Contract for a Sales-type Package Tour, this compensation shall be applied to all or part of the compensation for damages owed by the Company.
(3)
The damage incurred by the customer while participating in the trip was caused by the customer’s willful misconduct, drunken driving, willful violation of laws and regulations, receipt of services provided in violation of laws and regulations, mountain climbing (using climbing equipment such as ice axes, crampons, rope, hammers, etc.), luge, bobsledding, skydiving, hang-gliding, or other activities that require the use of a hammer, ice axe, or other climbing equipment, or by the customer’s willful misconduct or willful act in violation of laws and regulations. In the event that the accident is caused by a passenger boarding an ultralight-powered aircraft (motor hang glider, microlight aircraft, etc.), gyroplane, or other similar dangerous exercise, the Company will not pay the above compensation and visitation fees.
(4)
If the accident is caused by an earthquake, volcanic eruption, tsunami, or any of these events, or if the accident is caused by the disruption of order resulting from such events, the Company will not pay the above compensation and visitation fees.
(5)
Optional tours for customers who are participating in our company’s organized tours, for which a separate tour fee will be collected, will be handled as part of the main tour contract.
(6)
However, a day on which the itinerary clearly indicates that no tour services will be provided under the arrangement of the Company shall not be considered as a day of participation in the planned tour, provided that the Company clearly indicates that no compensation will be paid for any damage incurred by the Participant on such day.
21. itinerary guarantee
(1)
(1) The Company shall not provide any material change to the contract listed in the left column of the following table (except for a change listed in each of the following items (except for a change due to shortage of seats, rooms or other facilities of transportation or accommodation facilities, etc., even though the services are provided)) (excluding the case in which the Company is unable to provide services due to a shortage of seats, rooms, or other facilities). In the event of any of the following events, the Company will pay compensation for the change in the amount calculated by multiplying the tour fee by the rate shown in the right column of the above table within 30 days from the day following the date of termination of the tour. However, if it is clear that the Company is liable for the said change in accordance with the provisions of Paragraph 19 (1), the Company will pay the compensation not as compensation for the change but as all or part of the compensation for damages.
(a) The Company shall not be liable for any loss or damage arising out of the use of the property. Changes due to the following reasons
(a) natural disaster, (b) war, (c) riot, (d) order by government authorities, (e) suspension of travel services by transportation or accommodation agencies, (f) provision of transportation services not in accordance with the original operation plan, (g) measures necessary for the safety of the tour participants’ lives or bodies
(b) The Company shall not be liable for any loss or damage arising out of the use of the facilities. (2) In the event that the tour contract is cancelled pursuant to the provisions of Paragraphs 11 through 14, the change pertaining to the cancelled portion of the tour contract
(2)
The amount of compensation for change payable by the Company shall be limited to the amount obtained by multiplying 15% of the tour price per trip for each passenger. If the amount of the compensation for change payable to each Participant per tour contract is less than one thousand (1,000) yen, the Company shall not pay compensation for change.
(3)
We may, with your consent, compensate you by providing goods or services of equal or greater value in lieu of monetary compensation for a change.
Compensation for changes
| Changes requiring payment of compensation for change | Rate per case (%) | |
| Before the trip starts | After the trip starts | |
| 1. Change of the trip start date or trip end date specified in the contract document | 1.5 | 3.0 |
| 2. Sightseeing spots or facilities (including restaurants) to be entered that are described in the contract document 3. any other changes in the destination of the tour | 1.0 | 2.0 |
| 3. Change to a lower class of transportation or facilities at a lower rate than that stated in the contract document (only if the total charges for the class and facilities after the change are lower than those stated in the contract document). | 1.0 | 2.0 |
| 4. Change in the type of transportation or the name of the transportation company stated in the contract document | 1.0 | 2.0 |
| 5. Change to a flight to a different airport within Japan where the tour starts or ends as specified in the contract document | 1.0 | 2.0 |
| 6. Change of flight from a direct flight to a connecting flight or a via flight between Japan and another country as specified in the contract document | 1.0 | 2.0 |
| 7. Change in the type or name of the accommodation facility described in the contract document | 1.0 | 2.0 |
| 8. Changes in the type of rooms, facilities, scenery, or other room conditions of the accommodation facility described in the contract document | 1.0 | 2.0 |
| 9. changes in the matters described in the tour title in the contract document among the changes listed in each of the preceding items | 2.5 | 5.0 |
(Note 1) “Before the commencement of the tour” means that the change is notified to the customer at least one day prior to the commencement of the tour, and “After the commencement of the tour” means that the change is notified to the customer on or after the commencement of the tour.
(Note 2) In the event that a definitive document has been issued, the term “Contract Document” shall be deemed to be replaced with “Definitive Document” and this table shall apply. In this case, if there is any change between the contents of the Contract Document and those of the Confirmation Document, or between the contents of the Confirmation Document and the tour services actually provided, each such change shall be treated as a single case.
(Note 3) If the transportation service for the change listed in item 3 or 4 involves the use of accommodations, the change will be treated as one per night.
(Note 4) The change in the name of the company of the transportation service listed in item (4) shall not apply when the change involves a change to a higher grade or higher equipment.
(Note 5) Even if more than one change listed in item 4, 7 or 8 occurs within one boarding or overnight stay, it will be treated as one case per boarding or overnight stay.
(Note 6) For changes listed in item (9), the rates in items (1) through (8) do not apply, but are based on item (9).
22. travel conditions for customers who wish to conclude a travel contract through a correspondence contract
The Company shall provide credit card services to credit card companies with which the Company is affiliated (hereinafter referred to as the “Affiliated Companies”). The Company may accept applications for travel by telephone, mail, Internet, or other means of communication on the condition that the Company will receive payment for the trip without the member’s signature on the prescribed slip from a credit card member (hereinafter referred to as “Member”) of a credit card company with which the Company is affiliated (hereinafter referred to as “Alliance Partner”). (hereinafter referred to as “correspondence contract”). In such cases, the travel conditions will conform to the “Terms and Conditions for Planned Trips,” but will differ in some respects, so only the differences are explained below.
(1)
When applying for a correspondence contract, the member shall provide the “name of the planned tour”, “departure date”, “card name”, “membership number”, “effective date of the card”, etc. (hereinafter referred to as “membership number, etc.”) that he/she wishes to apply for. The member is requested to provide the Company with the following information.
(2)
A correspondence contract is concluded when the Company accepts the application in the case of an application made by telephone. In the case of an application by mail, Internet, or other means of communication, the contract is concluded when the Company issues a notice of acceptance of the conclusion of the contract. However, if the Company notifies the customer of its acceptance of the conclusion of the contract by e-mail, facsimile, answering machine, or other means of electronic acceptance notice, the contract shall be deemed to be concluded when the notice reaches the customer. The date of conclusion of the Communication Agreement shall be the Card Usage Date.
(3)
If payment cannot be made by the member’s credit card for credit or other reasons, the Company will cancel the contract of correspondence and charge a penalty fee equal to the cancellation fee in Paragraph 15 (1). However, this does not apply if the payment of the tour fee is made in cash by the date separately designated by the Company.
(4)
In the event that the Company has concluded a correspondence contract with a member and the trip fee has been reduced in accordance with the provisions of Paragraphs 9 (2) through (4) or the correspondence contract has been cancelled in accordance with the provisions of Paragraphs 11 through 14, if any amount is to be refunded to the member, the Company shall, in accordance with the cardholder agreement of the partner company The amount will be refunded to the member. In this case, the Company shall notify the member of the amount to be refunded within 7 days from the day following the cancellation in the case of a refund due to cancellation prior to the start of the trip, or within 30 days from the day following the end of the trip as stated in the contract document in the case of a refund due to reduction or cancellation after the start of the trip, and shall notify the member of said amount to be refunded within 7 days from the day following the start of the trip. The date of use of the card shall be the date on which the card is used.
(5)
In the event that the member intends to conclude a correspondence contract and the trip price, etc. cannot be settled in accordance with the credit card terms and conditions of the partner company due to the invalidity of the member’s credit card, etc., the tour contract may be rejected.
(6)
When concluding a correspondence agreement, there may be cases where we cannot accept the agreement for reasons such as not having a merchant agreement including a special agreement for non-signature handling with the partner company, or for other business reasons.
23. contract for organizations and groups
(1)
When we receive an application for a tour from a person responsible for the contract as a representative of the travelers who comprise the group or groups, we will assume that the person responsible for the contract has all the rights of representation regarding the conclusion and cancellation of the contract, etc., and will conduct contract transactions with him or her.
(2)
The person responsible for the contract must submit a list of constituents to the Company by the date determined by the Company.
(3)
The Company shall not be liable for any debt or obligation that the Contracting Officer now owes or may be expected to owe to the Constituents in the future.
(4)
In the event that the person responsible for the contract does not accompany the group/group, we will deem a member of the group/group appointed by the person responsible for the contract in advance to be the person responsible for the contract after the commencement of the tour.
24. Terms and Conditions of Travel and Standard Tour Price
(1)
The base date for these travel conditions and the base date for the tour fee will be the date clearly indicated in the recruitment advertisement, etc.
(2)
Unless otherwise noted, the adult fare is applied to those who are 12 years of age or older, and the child fare is applied to those who are 6 years of age or older (3 years of age or older for the airfare course) but under 12 years of age, based on the starting date of the trip.
(3)
Trip prices are shown for each course. Please check the departure date and the number of passengers.
(4)
Surcharge means any additional charge indicated in the pamphlet, such as selection of airline, selection of flight, selection of aircraft class, selection of hotel, additional charge for single occupancy, extra night stay, selection of weekday or day before holiday, selection of departure and return day, etc.
(5)
The tour fee referred to in each section of these Conditions of Carriage shall mean the amount indicated as the tour fee in the advertisement and the amount indicated as the additional or discount fee for the course concerned. This total amount will be used as the basis for calculating the cancellation fee in Paragraph 15, the compensation for change in Paragraph 21, and the penalty fee in Paragraph 22. Optional tours are not included in the base tour price as they are separately contracted.
25. other
(1)
About Shopping Guide
For your convenience, we may take you to souvenir stores during sightseeing and transportation. Although we make every effort to select the best souvenir stores, please be aware that you are responsible for your own purchases. We will not be able to assist you in exchanging or returning merchandise, so please be sure to check the merchandise and receive your receipt to avoid any problems.
(2)
Domestic Travel Insurance
For your peace of mind, we recommend that you purchase your own insurance. Please contact us for information on domestic travel insurance.
(3)
The Company will not re-perform the trip under any circumstances.
(4)
Matters not stipulated in these terms and conditions shall be subject to the Company’s General Terms and Conditions for Recruitment-Type Tour Programs. In the event of any discrepancy between the Terms and Conditions and this document, the Terms and Conditions shall prevail. Please refer to the Company’s website for the Company’s travel business terms and conditions.
(5)
Handling of Personal Information
A. The tour will be conducted in accordance with the following schedule. The Company will use the personal information submitted at the time of application for the tour to communicate with the customer and to make arrangements with transportation and accommodation agencies, etc., and will also provide such agencies, etc., with the personal information to the extent necessary.
(b) The Company’s business activities. We may provide customers with information on the products and services we offer.
C. The Company shall not be liable for any loss or damage arising out of the use of the Website. In addition to the above, please refer to the Company’s website for the Company’s policy on handling personal information.